Delivery Costs
*exact amount will be added at checkout dependent on the shipping destination
We reassure all of our global customers that you can continue to shop from our boutique partners safely and securely via Pokkolo's global DHL delivery network.
Delivery times vary by Your country and region. From 3 to 7 business day
We will contact you by email or SMS with an estimated delivery date.
All deliveries will be made between 9 AM - 5 PM, Monday to Friday
Order Tracking
After placing an order, you will receive an email acknowledging your order. If there are any issues processing your order, we will contact you for more details. We will contact you again to confirm whether your order has been accepted and if it is accepted, when it has been dispatched.
You can track your order using your tracking number and the link in your dispatch confirmation email or SMS message. Alternatively, you can sign in to your account to check your order status.
If you have not received your ordered products one day after the expected delivery date of your order, please let us know by customer service with details of your purchase and order number, and tracking number and we'll be happy to help.
Other costs and charges
Please take care when entering your address and details when placing your order. If you notice that you have made a mistake in your address after placing your order, please contact our Support team as soon as possible by customer service
We will always try our very best to resolve any address issues, but if your order has already been shipped, then we may not always be able to help update your details.
If you are not at home when a product is delivered, information will be left for you on how to rearrange delivery or collect the products. If you do not rearrange delivery or collect the products from a delivery depot or service point we will contact you for further instructions and we may charge you for storage costs and any further delivery costs.
Payment
Purchases made on our website can be paid through only, credit and debit cards.
Each purchase is handled with maximum security thanks to the use of the most advanced technological systems in the e-commerce field and coding systems (SSL) to protect your personal data and credit card information from unauthorised access.
In fact, credit card data is sent to Global Collect Service BV when placing the order and is protected from unauthorised access through cryptographic transfer of SSL ('Secure Socket Layer') data. This data is not accessible by third parties.