Within 14 days of receipt of your order, you must raise a return request through the trendbox360.com website and schedule a collection.
If you have a return due to a defect in the product, please contact us.

To raise a return request:

    Sign in to your account
    Open Order history and details
    Find the order you want to return and click details
    Please select the products you would like to return and follow the steps on the website to create a return label and arrange for the products to be picked up at a time and from an address of your choosing.
    The return label should be printed out by you and attached to the outside of a single parcel. Please note that products can only be collected for return from the same country your order was delivered to.

Please package all individual products together in one single parcel where possible but where ensuring that the integrity of the items you ordered is protected at all times. Ensure also that each product is packaged in its original packaging as relevant to ensure it is well protected while in transit. Returned products are your responsibility until they reach us, so make sure they are packed up and protected appropriately.